Datenschutzerklärung

Privacy Policy

1) Introduction and Contact Details of the Controller

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following, we inform you about the handling of your personal data when using our website. Personal data includes all data with which you can be personally identified.

1.2 Controller according to the GDPR:
ECOMERT SOLUTIONS LIMITED
UNIT 1603, 16/F THE L. PLAZA
367–375 QUEEN'S RD CENTRAL
SHEUNG WAN, HONG KONG
Registration No.: 79119135
E-Mail: support@neoteq-x.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

2) Data Collection When Visiting Our Website

2.1 Server Logfiles

When using our website purely for informational purposes – meaning if you do not register or otherwise transmit information to us – we only collect the data your browser transmits to our server (so-called "server log files"). These include:

  • Website visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source/referrer from which you accessed the site
  • Browser used
  • Operating system used
  • IP address (possibly anonymized)

The processing is carried out according to Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website.

2.2 SSL/TLS Encryption

This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data. You can identify an encrypted connection by “https://” and the lock symbol in your browser.

3) Hosting & Content Delivery Network

We use Shopify for hosting our website:

Shopify International Limited
Victoria Buildings, 2nd Floor, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is also transferred to:

Shopify Inc.
150 Elgin St, Ottawa, ON K2P 1L4, Canada

We have concluded a data processing agreement with Shopify. Data transfers to Canada are protected by an EU adequacy decision.

4) Cookies

We use cookies to make your website visit more attractive and to enable certain functions. These include session cookies and persistent cookies. Depending on the purpose, processing may be based on:

  • Art. 6(1)(b) GDPR – contract fulfilment
  • Art. 6(1)(a) GDPR – consent
  • Art. 6(1)(f) GDPR – legitimate interests

You can adjust your browser settings to be informed about cookies or block them, but functionality may be limited.

5) Contact

When contacting us (e.g., via contact form or email), personal data is processed solely for handling your request.

Legal bases:

  • Art. 6(1)(f) GDPR – legitimate interest
  • Art. 6(1)(b) GDPR – contract-related purpose

Data will be deleted once your inquiry is resolved, unless legal retention requirements apply.

6) Data Processing for Order Handling

For contract fulfilment and delivery, personal data may be passed to the transport company and payment institution (Art. 6(1)(b) GDPR).

For digital products, we process contact data to comply with statutory update duties (Art. 6(1)(c) GDPR).

7) Tools and Other Services

easybill

We use the accounting software:

easybill GmbH
Düsselstr. 21, 41564 Kaarst, Germany

Data processing is based on Art. 6(1)(f) GDPR – our legitimate interest in efficient business administration.

8) Rights of the Data Subject

You have the following rights according to GDPR:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to deletion (Art. 17 GDPR)
  • Right to restriction (Art. 18 GDPR)
  • Right to notification (Art. 19 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to withdraw consent (Art. 7(3) GDPR)
  • Right to lodge a complaint (Art. 77 GDPR)

8.2 Right to Object

If we process your personal data based on legitimate interests (Art. 6(1)(f) GDPR), you may object at any time for reasons arising from your particular situation.

If we process your personal data for direct marketing, you may object at any time, and we will stop processing your data for such purposes.

9) Storage Duration of Personal Data

The storage duration depends on the legal basis, processing purpose, and statutory retention periods.

Data based on consent (Art. 6(1)(a)) is stored until consent is withdrawn.

Contractual data (Art. 6(1)(b)) is stored until legal obligations expire.

Data based on legitimate interests (Art. 6(1)(f)) is stored until objection is made.

Direct marketing data is stored until objection according to Art. 21(2) GDPR.

Otherwise, personal data is deleted as soon as it is no longer necessary for the purpose collected.